Hi touranagram! Here we go...
You may want to print this out as the Internet will not be available once in Safe Mode
Lets delete those bad accounts...
Go to Start > Control Panel > User Accounts
Select these Accounts, one by one, and click on Delete Account
Reboot the computer back in Safe Mode.
Once in Safe Mode, Double-click cleanme.bat
When you start the batch file, you will see this message :
Cacls command will ask for confirmation, press Y
Press any key to continue ...
Press any key, the batch will now run the cacls command. It will popup with a message "Are you sure ?". Type "Y" and hit enter on the keyboard.
This will happen twice.
The DOS window should now close and notepad will pop up. If the DOS window does not close, close it yourself.
*Notepad will be saved to c:\log.txt*
Reboot in Normal Mode
and double-check if the com4.exe
files are still present. Let me know!
Please post the content of c:\log.txt