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Can someone tell me if my log is clean

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Can someone tell me if my log is clean

Unread postby Rupert » December 14th, 2006, 7:15 am

Lately my browser's been acting a bit funny. I've been running AVG Anti-Virus software. I thought I'd post my HijackThis log here just to check, if that's all right. Can anyone tell me if there's anything in there I should worry about?

Logfile of HijackThis v1.99.1
Scan saved at 10:12:17 PM, on 14/12/2006
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEADM.EXE
C:\COMPAQ\CPQINET\CPQINET.EXE
C:\PROGRAM FILES\COMPAQ\DIGITAL DASHBOARD\DEVGULP.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\PROGRAM FILES\D-LINK AIRPLUS XTREME G\AIRPLUS.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\EAUSBKBD.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\JDK1.3.1_01\BIN\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe
O4 - HKLM\..\Run: [CPQInet] c:\compaq\CPQInet\CpqInet.exe
O4 - HKLM\..\Run: [Digital Dashboard] C:\Program Files\Compaq\Digital Dashboard\DevGulp.exe
O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe
O4 - HKLM\..\Run: [Update for Works] C:\Windows\MSWKSTZ.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Startup: D-Link AirPlus Xtreme G Configuration Utility.lnk = C:\Program Files\D-Link AirPlus Xtreme G\AirPlus.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0411.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/softwa ... Plugin.cab
O16 - DPF: ChatSpace Full Java Client 4.0.0.320 - http://66.160.133.190:8563/Java/cfs40320.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
Rupert
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Joined: August 23rd, 2005, 9:24 am
Location: Australia
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Unread postby suebaby41 » December 14th, 2006, 11:58 am

Welcome to the Malware Removal Forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.
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Unread postby suebaby41 » December 14th, 2006, 7:09 pm

I did not see any obvious malware. I have a few suggestions that may help you.

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

Please place HijackThis into ITS OWN PERMANANT FOLDER.
  1. You can do this by going to My Computer (Windows key+e).
  2. Double click on C:
  3. If the folder is hidden, click on show the contents of this folder.
  4. Right-click on a blank space in the right column and select New > Folder
  5. Name it HJT (C:\HJT\HijackThis.exe
  6. Move HijackThis.exe into this folder.
  7. If needed, HijackThis Folder Tutorial and How to Download, Extract and Run HijackThis.
Step 2

Please download Spybot-S&D.
Please check this link, Using Spybot- Search and Destroy To Remove Spyware From Your Computer, for instructions on how to download, install and use Spybot-S&D. Run this program as soon as possible.

Step 3

Please download Ad-Aware SE.
Please check this link, Using Ad-Aware To Remove Spyware From Your Computer for instructions on how to download, install and use Ad-Aware. Run this program as soon as possible.

Step 4

To help prevent further infection, please download SpywareBlaster. SpywareBlaster helps to:
  1. Prevent the installation of Active X-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  2. Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  3. Restrict the actions of potentially unwanted sites in Internet Explorer.
Step 5

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, please write down the filenames and locations and post that in your reply.

Step 6

CCleaner is a tool for cleaning temporary files stored on your computer which may help improve performance.
  1. Please download CCleaner.
  2. Starting with v1.27.260, CCleaner installs the Yahoo Toolbar as an option which IS checked by default during the installation. IF you do NOT want it, REMOVE the check when provided with the option OR download the toolbar free Basic version instead of the Standard Build.
  3. Unzip the file to install.
  4. Before first use, select Options > Advanced and UNCHECK Only delete files in Windows Temp folder older than 48 hours
  5. Select the items you wish to clean up.
  6. In the Windows Tab:
    • Clean all entries in the Internet Explorer section except Cookies.
    • Clean all the entries in the Windows Explorer section.
    • Clean all entries in the System section.
    • Clean all entries in the Advanced section.
    • Clean any others that you choose.
  7. In the Applications Tab:
    • Clean all except cookies in the Firefox/Mozilla section if you use it.
    • Clean all in the Opera section if you use it.
    • Clean Sun Java in the Internet Section.
    • Clean any others that you choose.
Do not run it yet.

Step 7

Please disconnect from the Internet. Please close ALL browser windows (including this one).

Now we will address the HijackThis fixes.

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any):

O16 - DPF: ChatSpace Full Java Client 4.0.0.320 - http://66.160.133.190:8563/Java/cfs40320.cab

These are optional fixes. These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

cpqeadm.exe is a process produced by Compaq which allows you to program additional keys on their range of multimedia keyboards. This is a non-essential process. Disabling or enabling this is down to user preference, however doing so may render the additional key non-functioning. Whether or not you need to run this program on startup must be decided by you. If you feel that you want this program starting automatically so that you have it available as needed, then do not disable it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\cpqeadm.exe

eaclean.exe is Compaq PC's. Easy Access button support for the keyboard. Whether or not you need to run this program on startup must be decided by you. If you feel that you want this program starting automatically so that you have it available as needed, then do not disable it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe

cpqinet.exe or cpqinet (CPQInet Runtime Service-Compaq PC's) process can be removed to free up resources without compromising system performance. For Compaq PC's. Allows AOL and Compuserve (CompuServer) to use the Easy Access buttons for the Internet. Is not required if you don't use the ISP (AOL and Compuserve) providers. The process is running in the background and is a non-essential process. Whether or not you need to run this program on startup must be decided by you. If you feel that you want this program starting automatically so that you have it available as needed, then do not disable it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [CPQInet] c:\compaq\CPQInet\CpqInet.exe

Devgulp.exe is is the Digital Dashboard Support Software used on certain Compaq systems. Devgulp.exe loads Digital Dashboard options. Leave this process running if you use the features provided by Digital Dashboard, otherwise terminate it. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [Digital Dashboard] C:\Program Files\Compaq\Digital Dashboard\DevGulp.exe

sccenter.exe or sccenter (Service Connection Center) is an application which is installed on your Compaq laptop. sccenter.exe is for Compaq PC's and is part of Backweb. Often installed as a startup application, this process will check for updates for your Compaq laptop. This is a non-essential process. Disabling or enabling it is down to user preference. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe

You have QuickTime running at Startup. This is QuickTime's system tray icon and not necessary for the program to function properly. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in QuickTime Player itself to keep it from resetting itself.. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" ‑atboottime

There is a small program that will prevent QuickTime from resetting itself.
Please download Engraph-QuickTime-Killer This is a free utility from EnGraph software. For more information about EnGraph, go to http://www.engraph.com. This application is intended for people that use or consume Sprint Video Mail, as Sprint uses QuickTime for viewing thier movies. (or anybody that hates QuickTime) Of course, as soon as QuickTime is ran, it adds itself to startup, which is very annoying to me. This application will remove QuickTime from start up and kill any running QuickTime processes. This application runs silently at start up and closes itself as soon as it takes care of QuickTime.

osa.exe or Osa9.exe launches common MS Office components to help speed up the launch of Office programs. Some users claim there's no difference with or without it (Osa9.exe is the Office 2000 variant). This program is not required to start automatically as you can run it when you need to. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

wkcalrem.exe (Microsoft Works Calendar Reminder) can be removed to free up resources without compromising system performance. wkcalrem.exe is a process belonging to the Microsoft Works suite. It allows tasks to be scheduled and produces a pop-up reminder of events scheduled using the MS Works Calendar. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 8

Let’s CCleaner run to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.
  • Click the CCleaner icon to open CCleaner or click Start > Programs > CCleaner > CCleaner.
  • Click the Run Cleaner button.
  • A pop up box will appear advising this process will permanently delete files from your system.
  • Click OK and it will scan and clean your system.
  • Click Exit when done.
Step 9

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post the list of filenames and locations for any files that can’t be cleaned / deleted that were reported after you completed the online scans.

Please advise me of any problems you still have.
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Unread postby NonSuch » December 24th, 2006, 6:35 am

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