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Unread postby ChrisRLG » May 29th, 2005, 9:52 am

You should always keep posting back with new logs, until the helper here gives you the all clear, often the malware will resurface if not full clean. They will also give advice to help you keep clean afterwards.
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Unread postby Tycho » May 29th, 2005, 2:14 pm

Thank you, Chris.

Do you mean that I should not do anything with the infected computer except what the helper tells me to do?

I am positng this reply from my own desktop BTW. The infected computer is languishing beside it neglected for the moment!

T
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Unread postby ChrisRLG » May 29th, 2005, 2:38 pm

It would be nice for any victim to only do the things requested by the helper till they are fixed, but we do understand that a computer often is still needed to be used for normal every day activities.

We would not like other remedies (other software downloads etc) being tried while they are helping you. Often we find a victim who has posted to more than one website for assistance and they try to follow two helper instructions at the same time, that is a recipe for disaster, as well as using up valuable man hours of our helpers.

If you do not need to use the computer between posts it would be safer still. But it is not something we expect.

Perculator will be back with an answer when he has read your post, as always we are all volunteers.
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Unread postby Tycho » May 29th, 2005, 3:08 pm

I was directed here by Nellie2 who does stirling work on the PC Advisor web site. She has great faith in the advice that you give and, considering the progress that has been made with my problems, so do I.

Tycho
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Unread postby ChrisRLG » May 29th, 2005, 3:15 pm

Nellie is my number two here, could not function without her.

Just in case she reads this - Nosey - :sign5:

She is a :angel13:
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Re: HJT log

Unread postby Perculator » May 29th, 2005, 5:52 pm

Download CleanUp! here or here. Doubleclick cleanup.exe


Go to option
Select custom
Put a check at:
    * empty recycle bin
    * Prefetch
    * Temp
    * All users.
and click cleanup!
Log out now, and log back in.




***
Download Pocket Killbox.
Unzip the files to a folder like c:\killbox\
Don't run it yet, we'll do that later on.
but please
    *Restart the computer in safe mode
    *as soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.(a black and white screen)
    *Use the arrow keys to select the Safe mode menu item
    *press Enter.






***
Start hijack This and put a check at the following lines




R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/cust ... yahoo.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.red.clientapps.yahoo.com/cust ... yahoo.com/

O4 - HKLM\..\Run: [vmtuner] gclib.exe

O9 - Extra button: Microsoft AntiSpyware helper - {408D6477-8240-4610-B08D-B22F305B3DE6} - (no file) (HKCU)

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Media ... dge-c9.cab

O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab

O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab

O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab

O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4. ... egular.cab

O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab

O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} - http://secure2.comned.com/signuptemplat ... curity.cab


O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares ... egular.cab



Now click Fix Checked

Now close Hijack This




***

Run Killbox (doubleclick Killbox.exe).

Run it, and click the radio button that says Delete a file on reboot. paste the following bold text C:\WINDOWS\System32\gclib.exe into the full path of file to delete box and click the red circle with a white cross in it.

The program will ask you if you want to reboot; say YES
Let the system reboot,




***
Doubleclick cleanup.exe


Go to option
Select custom
Put a check at:
    * empty recycle bin
    * Prefetch
    * Temp
    * All users.

and click cleanup!

***
Log out now, and log back in.


***
Run Hijack This and place a fresh log on this board.
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Unread postby Tycho » May 30th, 2005, 4:32 am

I have just dowloaded, installed and run Cleanup which scanned the C drive and deleted 597 files.

I did not see any check boxes for the options that youstated in the first part of the email but I see what I can do manually...

OK I have seen them when I pressed the options button on the Cleanup" window.

I am now going to restart the computer which is not connected to the internet (Most of the downloads are being doen on my desktop and then transferred to the infected laptop using a usb flash drive.

(JUst to keep you informed :D )

I am now going to rest
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Unread postby Tycho » May 30th, 2005, 5:07 am

I actually meant "I am now going to do the rest"

Here is the log file:

Logfile of HijackThis v1.99.1
Scan saved at 10:04:36, on 30/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Kontiki\bin\kontiki.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\OEM\Quick Button XP\QuickPB.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\GRACE\Desktop\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.newscientist.com/home.ns
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.novatech.co.uk
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_17_0.dll
O2 - BHO: ZIBho Class - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program Files\Kontiki\bin\bh309190.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_17_0.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [cnet] "C:\Program Files\Kontiki\bin\kontiki.exe" -s cnet -q
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickPB.lnk = C:\Program Files\OEM\Quick Button XP\QuickPB.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Get It With Kontiki - res://C:\Program Files\Kontiki\bin\bh309190.dll/201
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.novatech.co.uk
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Media ... dge-c9.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnme ... loader.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/template ... rol023.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
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Unread postby Perculator » May 30th, 2005, 12:06 pm

Ik looks better and better, but still not copletely clean.

Before i provide a fix for you i want to know, if you want to keep the kontiki program, as it is not the must trustfull software i know, but i still cannot delete it without your permission
If you don't use it or can do with out you, i would advise you to remove, i will tell you how.
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Joined: March 30th, 2005, 4:55 pm
Location: netherlands

Unread postby Tycho » May 30th, 2005, 1:18 pm

I am happy to have kontiki removed.

T
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Posts: 28
Joined: May 28th, 2005, 1:01 am

Unread postby Perculator » May 30th, 2005, 4:48 pm

Go to:
Start
Control panel
Add/remove programs


Look in the list for this kontiki program, highlight it, by clicking on it, and click the change/remove button.
Repeat that for the following program
Media Access


Now close this window, and reboot your computer.


Start Hijack This and put a check at the following if present.


O2 - BHO: ZIBho Class - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - C:\Program Files\Kontiki\bin\bh309190.dll

O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe

O4 - HKCU\..\Run: [cnet] "C:\Program Files\Kontiki\bin\kontiki.exe" -s cnet –q

O8 - Extra context menu item: Get It With Kontiki - res://C:\Program Files\Kontiki\bin\bh309190.dll/201

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Media ... dge-c9.cab


Now click fix checked


Close Hijack this


***
Now look for this folders if present and delete them.

C:\Program Files\Kontiki
C:\Program Files\Media Access

Restart your computer.


Run Hijack This and pace a fresh log on this board.
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Posts: 470
Joined: March 30th, 2005, 4:55 pm
Location: netherlands

Unread postby Tycho » May 30th, 2005, 5:28 pm

Kontiki not listed
Media whatsit removed but it doesn't seem to want to go. It said things like "You will lose the directed advertising functionality blah blah..." and when I got to the end of this lot it tried to connect to the internet.

At this point I have stopped and wait for further instructions.

Tycho
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Posts: 28
Joined: May 28th, 2005, 1:01 am

Unread postby Perculator » May 30th, 2005, 5:31 pm

You will lose the directed advertising functionality blah blah
That is what we really wanty.

Try to finish as good as it gets, and then come back with a new log.
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Location: netherlands

Unread postby Tycho » May 30th, 2005, 5:31 pm

On reflection, methinks that it would be ok to carry on with the rest of your instructions so I will do that.

Back soon.

T
Tycho
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Posts: 28
Joined: May 28th, 2005, 1:01 am

Unread postby Tycho » May 30th, 2005, 5:49 pm

Here it is...

Logfile of HijackThis v1.99.1
Scan saved at 22:47:30, on 30/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\OEM\Quick Button XP\QuickPB.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\GRACE\Desktop\HiJackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.newscientist.com/home.ns
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.novatech.co.uk
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_17_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: BT Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_17_0.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BTopenworld] "c:\program files\bt yahoo! internet\DialBTYahoo.exe" /ReInstallAutoDial
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickPB.lnk = C:\Program Files\OEM\Quick Button XP\QuickPB.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: BT Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra 'Tools' menuitem: BT &Yahoo! Sidebar - {51085E3D-A958-42A2-A6BE-A6A9B0BAF276} - C:\Program Files\Yahoo!\browser\ysidebarIE.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.novatech.co.uk
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnme ... loader.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} (webhelper Class) - http://register.btinternet.com/template ... rol023.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
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Joined: May 28th, 2005, 1:01 am
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