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Trendmicro Housecall finds malware + slow computer

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Trendmicro Housecall finds malware + slow computer

Unread postby stillwaters » October 19th, 2006, 8:57 am

Hi, Trendmicro online scan found adware and trojans, but hangs when I try to remove them. None of the regular scanners finds anything except Pestpatrol findstrojan.regfish.A but I only have the free version so it won't remove it.

Here's my log

Logfile of HijackThis v1.99.1
Scan saved at 2:43:28 PM, on 10/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\WLTRYSVC.EXE
D:\WINDOWS\System32\bcmwltry.exe
D:\WINDOWS\system32\spoolsv.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
D:\Program Files\Comodo\Firewall\cmdagent.exe
D:\Program Files\ewido anti-spyware 4.0\guard.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
D:\Program Files\Spyware Doctor\sdhelp.exe
D:\WINDOWS\system32\svchost.exe
D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
D:\WINDOWS\system32\wbem\wmiprvse.exe
D:\WINDOWS\System32\alg.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\WLTRAY.exe
D:\WINDOWS\system32\igfxpers.exe
D:\Program Files\Comodo\Firewall\CPF.exe
D:\Program Files\Comodo\LaunchPad\CLPTray.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
D:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
D:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
D:\Program Files\SpywareGuard\sgmain.exe
D:\Program Files\SpywareGuard\sgbhp.exe
D:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - D:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - D:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar2.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - D:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] D:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [igfxpers] D:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Comodo Firewall] "D:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKLM\..\Run: [Comodo Launch Pad Tray] "D:\Program Files\Comodo\LaunchPad\CLPTray.exe"
O4 - HKLM\..\Run: [AVG7_CC] "D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "D:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] D:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - Startup: SpywareGuard.lnk = D:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - D:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - D:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resourc ... oscan8.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 7539811640
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {A89551E8-992E-48D0-A90C-3E78CF66B217} - http://housecall65.trendmicro.com/house ... hcImpl.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O20 - Winlogon Notify: igfxcui - D:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - D:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - D:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: dlbt_device - Dell - D:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - D:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - D:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - D:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - D:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - D:\WINDOWS\System32\WLTRYSVC.EXE

Your help is greatly appreciated!
stillwaters
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Posts: 1
Joined: October 19th, 2006, 8:46 am
Location: Jerusalem
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Unread postby bamajim » October 20th, 2006, 12:39 pm

stillwaters

Sorry for the delay, welcome to MRU

Not much showing up in your Log

Download CCleaner from here to clean temp files from your computer.

  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
  • Click on the "Options" icon at the left side of the window, then click on "Advanced."
    deselect "Only delete files in Windows Temp folders older than 48 hours."
  • Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.
Run an online virus scan called Kaspersky from HERE.
    1. Click on "Kaspersky Online Scanner"
    2. A new smaller window will pop up. Press on "Accept". After reading the contents.
    3. Now Kaspersky will update the anti-virus database. Let it run.
    4. Click on "Next"->>"Scan Settings", and make sure the database is set to "extended". And check both the scan options. Then click OK.
    5. Then click on "My Computer". And the scan will start.
    6. Once finished, save a log as ".txt" to the desktop.


Copy and post the results of the Kaspersky Online scan

thanks bamajim
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bamajim
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Posts: 1138
Joined: February 3rd, 2006, 11:09 am

Unread postby agrarianmonk » November 19th, 2006, 5:29 pm

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
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If the user name does not match the one in the thread linked, the email will be deleted.
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