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problems with running spybot

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problems with running spybot

Unread postby minga » February 17th, 2005, 7:27 am

Hi
I have just bought a new computer and have Nortons Anti Virus and running windows xp.

I have downloaded spybot and run it but when it finished i got the message

Error during check
Winpup32

I have uninstalled numerous times and reinstalled but still the same error.

I also cannot get the updates - it simply will not work.

Any advice will be much appreciated.
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am
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Unread postby ChrisRLG » February 17th, 2005, 7:59 am

Please provide a hijackthis log - you can download it from the download button at the top of this forum.

Get the self installing version for its ease of use - download and save to your desktop - then double click to run.

It will leave a icon to run from your desktop. Run that - scan - save log.

That will open a notepad file - copy and paste the FULL contents of that file here for me to see please.

DO NOT USE HIJACKTHIS TO FIX ANYTHING WITH EXPERT ADVISE, lots of what it finds is required for normal workings of your system.
ChrisRLG
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Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK

problems with spybot

Unread postby minga » February 17th, 2005, 8:09 am

Logfile of HijackThis v1.99.1
Scan saved at 10:40:31 PM, on 17/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\P2P Networking\P2P Networking.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CyberLink DVD Solution\Multimedia Launcher\PowerBar.exe
C:\Program Files\SlDB\SlDB.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SlDB\SlDBMT.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whitepages.com.au/wp/busSearch.jhtml
O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [AS00_Gear311T] C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe -hide
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PowerBar] "C:\Program Files\CyberLink DVD Solution\Multimedia Launcher\PowerBar.exe" /AtBootTime
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Streamload Downloader.lnk = C:\Program Files\SlDB\SlDB.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O23 - Service: BigPond Broadband Cable Login (bpcService) - Unknown owner - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
minga
Active Member
 
Posts: 8
Joined: February 17th, 2005, 7:22 am

new hijackthis file

Unread postby minga » February 17th, 2005, 8:28 am

Logfile of HijackThis v1.99.1
Scan saved at 10:52:17 PM, on 17/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\P2P Networking\P2P Networking.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CyberLink DVD Solution\Multimedia Launcher\PowerBar.exe
C:\Program Files\SlDB\SlDB.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SlDB\SlDBMT.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.whitepages.com.au/wp/busSearch.jhtml
O2 - BHO: InstaFinderK - {4E7BD74F-2B8D-469E-90F0-F66AB581A933} - C:\PROGRA~1\INSTAF~1\INSTAF~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [AS00_Gear311T] C:\Program Files\NETGEAR\WG311TSU\Utility\Gear311T.exe -hide
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PowerBar] "C:\Program Files\CyberLink DVD Solution\Multimedia Launcher\PowerBar.exe" /AtBootTime
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Streamload Downloader.lnk = C:\Program Files\SlDB\SlDB.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O23 - Service: BigPond Broadband Cable Login (bpcService) - Unknown owner - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby ChrisRLG » February 17th, 2005, 8:31 am

Well that log looks almost clean - just the p2p software which may have been part of a KaZaA install.

C:\WINDOWS\system32\P2P Networking\P2P Networking.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\system32\P2P Networking\P2P Networking.exe /AUTOSTART
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -


If so - and you have removed KaZaA (it will not work now as all its sponsor programs look like they have been removed) use add/remove progras from control pannel to rid yourself of this left over.

This program I can find very little detail on.
C:\Program Files\SlDB\SlDB.exe
C:\Program Files\SlDB\SlDBMT.exe
O4 - Global Startup: Streamload Downloader.lnk = C:\Program Files\SlDB\SlDB.exe

BUT you are running it from a global startup folder (start - programs - startup) which normally should mean that you will know of it yourself.

Please advise if wrong.

Re spybot - open that and change to the advanced mode.

Now when you try to get the updates it should provide a drop down box where you can choice which download site you will use.

Try that and let me know.
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Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK

Unread postby minga » February 17th, 2005, 8:44 am

SIDB - I think it is to do with my downloader from Streamload (I download music and store it on this site) and it should stay.

I started spybot in advanced mode but I am not sure I am getting the download mirrors.

Anyway I selected all the downloads that came up in the box and nothing is happening. It has "hung" as before.
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby minga » February 17th, 2005, 8:50 am

my apologies - i have run the updates again and it has started (just a bit slow however it is working)
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby ChrisRLG » February 17th, 2005, 8:50 am

spybot update site selection is from the buttom with the red box round

Image
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Unread postby minga » February 17th, 2005, 8:53 am

do I need English check and English language - both have come with an error message
"bad checksum"
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby minga » February 17th, 2005, 9:01 am

i am sorry i am so dumb.

the system has just run a new scan and i still get an error on completion

this time it says


Error during check
Z-Demon (Ungultiger Datentyp fur)
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby minga » February 17th, 2005, 9:11 am

I have just rebooted my computer and re reun spybot - looks like everything is ok.

Thanks a lot for your help. Very much appreciated.
minga
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Posts: 8
Joined: February 17th, 2005, 7:22 am

Unread postby ChrisRLG » February 17th, 2005, 10:02 am

Your welcome.
ChrisRLG
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Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK

Unread postby ChrisRLG » February 23rd, 2005, 8:09 pm

Glad we could be of assistance.

This topic is now closed. If you wish it
reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.


You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
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Location: Southend, Essex, UK
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