Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Help Please

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Help Please

Unread postby rhmm » August 26th, 2006, 6:24 pm

I thought I got rid of the problem, but it came back. I know absolutely nothing about Hijackthis, but here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 6:09:08 PM, on 8/26/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\BullGuard Software\BullGuard\bullguard.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jessie\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {9a6d461c-9ee3-4d59-8463-9f5ee4f3eac4} - C:\WINDOWS\system32\d3d210.dll (file missing)
O2 - BHO: (no name) - {BBC90BE6-3653-4BF6-8D09-E602264130Be} - C:\WINDOWS\system32\clejtrlv.dll
O2 - BHO: WTLHelper Object - {BD6CD737-34E1-4864-8697-83EC081F1989} - C:\WINDOWS\system32\xxwxw.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [BullGuard] "C:\Program Files\BullGuard Software\BullGuard\bullguard.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://locator.cdn.imageservr.com
O15 - Trusted Zone: http://scanner.sysprotect.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://autos.msn.com/components/ocx/survid/MSSurVid.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround Object) - http://autos.msn.com/components/ocx/ext ... utside.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5E44D8A1-BA9A-486B-8782-F06AA5DE0854}: Domain = PSIJAX
O20 - Winlogon Notify: d3d210 - d3d210.dll (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: xxwxw - C:\WINDOWS\system32\xxwxw.dll
O23 - Service: BullGuard LiveUpdate (BGLiveSvc) - BullGuard Software - C:\Program Files\BullGuard Software\BullGuard\BullGuardUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Network Configuration Service (NetCfgSvr) - AT&T - C:\PROGRA~1\AT&TNE~1\NetCfgSv.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
rhmm
Active Member
 
Posts: 1
Joined: August 26th, 2006, 6:22 pm
Advertisement
Register to Remove

Unread postby Linkmaster » August 27th, 2006, 6:08 am

Hi rhmm, Welcome to MalWare Removal !!

You may wish to print out a copy of these instructions to follow while you complete this procedure

I need you to download some programs to aide in our fix :Do Not Run Them Yet

Download SmitfraudFix© by S!Ri to your Desktop.
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Download ATF (Atribune Temp File) Cleaner© by Atribune

Download and Install Ewido Anti-Malware© by Ewido Networks

Launch Ewido, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update Ewido to the latest definition files.
On the main screen select the icon Update then select the Update now link
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Close Ewido Anti-Malware

Reboot to Safe mode
Restart your computer and begin tapping the F8 key on your keyboard just before Windows starts to load
If done right a Windows Advanced Options menu will appear.
Select the Safe Mode option and press Enter

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : Registry cleaning - Do you want to clean the registry ? answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll
Answer Yes to the question Replace infected file ? by typing Y and hit Enter.
The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed
A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot back into Safe Mode

Run ATF Cleaner
Double-click ATF Cleaner.exe
Under Main choose: Select All
Click the Empty Selected button.
Click Exit on the Main menu to close the program

Run Ewido Anti-Malware
Click on Scanner at top
Click on Settings
Once in the Settings screen click on Recommended actions and then select Quarantine
Under Reports, Select Automatically generate report after every scan
Un-Select Only if threats were found
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan
Ewido will now begin the scanning process, be patient this may take a little time
Once the scan is complete do the following :
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Now close Ewido Anti-Malware

Reboot into Normal Mode

Post a fresh HijackThis log, the Ewido log, and the contents of the rapport.txt file here
(You may need to use several replies as the logs may be cut off)

Thank you !
User avatar
Linkmaster
MRU Honors Grad Emeritus
 
Posts: 822
Joined: October 7th, 2005, 5:57 am
Location: Arkansas, USA

Unread postby Nick-YF19 » September 12th, 2006, 2:53 pm

While we appreciate that you may be busy, it has been 10 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
Nick-YF19
Admin/Teacher Emeritus
 
Posts: 4036
Joined: May 17th, 2005, 12:42 am
Location: California


Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 27 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware