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Unread postby JSH » August 29th, 2006, 2:43 am

Sorry about the delay in answering. I made an extensive backup, just in case.

Two Antivirus programs running:
I'm running only one Antivirus program, McAfee. I have the security suite, which includes a firewall, antivirus program, etc. The computer came with a backup application that automatically backs up to another hard drive using Norton Ghost. Maybe you saw Norton or Symantec.

C:\WINDOWS\system32\F3BEF78FA5.sys
I deleted this file (actually copied it to a folder in MyDocuments and then deleted the file in the system folder), rebooted, and everything seemed to start normally.

Uninstall Manager Log
Adobe Reader 7.0.8
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
AOLIcon
ATI Control Panel
ATI Display Driver
Audio User's Guide
Beyond Compare Version 2.4
CCleaner (remove only)
Cda Product Service - shared component
CinepPlayer 30 Update
Corel Paint Shop Pro X
Corel Photo Album 6
Creative MediaSource
Cypress USB Mass Storage Driver Installation
Dell CinePlayer
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Game Console
Dell Media Experience
Dell Resource CD
Dell Support 3.1
Digital Content Portal
DiscWizard for Windows
Documentation & Support Launcher
EarthLink setup files
EducateU
ELIcon
ewido anti-spyware 4.0
Forté Agent
Games, Music, & Photos Launcher
Garmin WebUpdater
Get High Speed Internet!
GPSoftware Directory Opus
High Definition Audio Driver Package - KB835221
HijackThis 1.99.1
Intel Matrix Storage Manager
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet for Wired Connections
Internet Service Offers Launcher
IrfanView (remove only)
ISO Recorder
J2SE Runtime Environment 5.0 Update 8
Kaspersky Online Scanner
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Lizardtech DjVu Control
Macromedia Flash Player 8
Macromedia Flash Player 8
Mathcad 2001i Professional
McAfee Uninstaller
MCU
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Office Professional Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Musicmatch for Windows Media Player
Musicmatch® Jukebox
Napster
Napster burn engine by Roxio
Netscape Browser (remove only)
NetZeroInstallers
Norton Ghost 10.0
Opera 9.01
Panda ActiveScan
Photo Click
PowerQuest PartitionMagic 8.0
Qualxserve Service Agreement
QuickTime
RealPlayer Basic
Roxio DLA
Roxio Easy Media Creator 7
Roxio MyDVD LE
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Sonic Activation Module
Sonic Advanced Decoder
Sonic Update Manager
Sound Blaster Audigy 2 ZS
Spy Sweeper
Spyware Doctor 4.0
STY Acess 2002 in 21 Days Source Code
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
USB Storage Adapter FX (SM1)
Viewpoint Media Player
WebCyberCoach 3.2 Dell
WildTangent Web Driver
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
WordPerfect Office 12

HijackThis Log
Logfile of HijackThis v1.99.1
Scan saved at 11:06:48 PM, on 8/28/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\SM1BG.EXE
C:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\GPSoftware\Directory Opus\dopus.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.EXE
C:\Documents and Settings\Jim Hill\My Documents\Malware Removal - Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mcafee.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Dell\Media Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [CTSysVol] "C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe" /r
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [OASClnt] "C:\Program Files\McAfee.com\VSO\oasclnt.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] "C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe" /startup
O4 - HKLM\..\Run: [VirusScan Online] "C:\Program Files\McAfee.com\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [MPSExe] "c:\PROGRA~1\mcafee.com\mps\mscifapp.exe" /embedding
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\npjpi150_08.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\npjpi150_08.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partne ... nicode.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/share ... insctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupda ... 6460426421
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 1440821546
O16 - DPF: {78AEEDE8-7345-4FB5-A8FE-4BFF16EF25FC} (McAfee Virtual Technician Control Class) - http://mvt.mcafee.com/mvt/bin/3,0,0,0/mvt.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan ... asinst.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

[/b]
JSH
Active Member
 
Posts: 11
Joined: August 14th, 2006, 12:15 am
Location: Los Angeles area
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Unread postby Bob4 » August 29th, 2006, 7:01 am

I see you are using Wild Tangent. It is not malware, but is sometimes thought to bring malware along. Unless you are an extremely avid games player, I recommend you fix this...

Wild Tangent is a video game software company specializing in online games. It has even made a partnership with AOL to include itself as part of the AOL Instant Messenger for their AIM games section. The WildTangent Web Driver is their technology that allows you to play 3D games over the Internet. Although it’s not technically considered spyware, it does have built in components to update itself and gather information about the computer system including
  1. Operating System Version
  2. CPU Type and Speed
  3. Memory Amount
    Video Card type and Driver Version
  4. Sound Card type and Driver Version
  5. DirectX Version
    Location that the Web Driver was installed from
  6. It is also a MAJOR resource hog.



Glad to hear things are running better.

Let me look at 1 more log to be certain nothing remains.

Download this file - combofix.exe

and save it to your desktop.

go to start --> run and copy/paste in the following:

"%userprofile%\desktop\combofix.exe" /v vtsrq

When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

In your next post, please include
    combofix log
User avatar
Bob4
MRU Master
MRU Master
 
Posts: 6070
Joined: November 12th, 2005, 11:26 am
Location: Florida

Unread postby JSH » August 29th, 2006, 1:51 pm

Wild Tangent
This computer is never used for games, so I used add/remove programs to delete it. I think it was part of the original Dell installation, because the WildTangent "Ready to Uninstall" said "The Wildtangent Game Web Driver is a media player for your games. The following items depend upon the Web Driver to function. Wildtangent Web Driver and Dell Game Console were listed. I uninstalled both.

Are Things Running Better?
I hope so. All problems are intermittent, so I never know immediately. Shortly before going through the steps in your last post (asked to remove the win32 file). the computer completely refused to shutdown. The desktop remained, didn't darken when shutdown requested, and hibernate didn't work. I didn't have this problem earlier (partial shutdowns occurred), and I no longer have it.

There's only one problem at the present time, the Drive Letter Access Component screen appears, saying: "Driver Letter Access component has encountered a problem and needs to close.We are sorry for the inconvenience. Please tell Microsoft...." There's a debug button, which I used. The screen appears during most startups, but doesn't seem to cause any problems


Combofix log
Jim Hill - 06-08-29 10:05:18.51
ComboFix 06.08.27BT - Running from: C:\Documents and Settings\Jim Hill\desktop

((((((((((((((((((((((((((((((( Files Created from 2006-07-29 to 2006-08-29 ))))))))))))))))))))))))))))))))))


No new files created in this timespan


(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))


2006-08-29 01:56 -------- d-------- C:\Program Files\ewido anti-spyware 4.0
2006-08-28 22:45 -------- d-------- C:\Program Files\Dell
2006-08-24 08:36 -------- d-------- C:\Program Files\Novatix
2006-08-18 07:36 -------- d-------- C:\Program Files\CCleaner
2006-08-17 13:25 -------- d-------- C:\Program Files\Spyware Doctor
2006-08-17 13:25 -------- d-------- C:\Program Files\Norton Ghost
2006-08-17 13:25 -------- d-------- C:\Program Files\IrfanView
2006-08-17 13:25 -------- d-------- C:\Program Files\Internet Explorer
2006-08-17 13:25 -------- d-------- C:\Program Files\Dell Support
2006-08-17 11:30 -------- d-------- C:\Program Files\Opera
2006-08-17 09:09 -------- d-------- C:\Program Files\Java
2006-08-13 21:00 -------- d-------- C:\Program Files\HijackThis
2006-08-13 20:27 -------- d-------- C:\Documents and Settings\Jim Hill\Application Data\PC Tools
2006-08-03 19:33 15360 --a------ C:\WINDOWS\system32\drivers\sshrmd.sys
2006-08-03 19:33 14848 --a------ C:\WINDOWS\system32\drivers\sskbfd.sys
2006-08-03 19:33 13824 --a------ C:\WINDOWS\system32\drivers\SSFS0509.sys
2006-08-03 19:33 117248 --a------ C:\WINDOWS\system32\drivers\ssidrv.sys
2006-07-27 06:24 679424 --a------ C:\WINDOWS\system32\inetcomm.dll
2006-07-21 01:24 72704 --a------ C:\WINDOWS\system32\hlink.dll
2006-07-20 23:38 -------- d-------- C:\Program Files\DiscWizard for Windows
2006-07-20 23:27 -------- d--h----- C:\Program Files\InstallShield Installation Information
2006-07-20 23:24 -------- d-------- C:\Program Files\PowerQuest
2006-07-16 22:01 -------- d-------- C:\Program Files\OfficeUpdate11
2006-07-15 15:29 -------- d-------- C:\Program Files\LizardTech
2006-07-10 16:38 51072 --a------ C:\WINDOWS\system32\drivers\ikhlayer.sys
2006-07-10 16:38 30592 --a------ C:\WINDOWS\system32\drivers\ikhfile.sys
2006-07-09 12:16 -------- d---s---- C:\Documents and Settings\Jim Hill\Application Data\Microsoft
2006-06-26 15:06 3350 --ahs---- C:\WINDOWS\system32\KGyGaAvL.sys
2006-05-01 23:23 61678 --a------ C:\Documents and Settings\Jim Hill\Application Data\PFP120JPR.{PB
2006-05-01 23:23 12358 --a------ C:\Documents and Settings\Jim Hill\Application Data\PFP120JCM.{PB


(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IAAnotif"="\"C:\\Program Files\\Intel\\Intel Matrix Storage Manager\\iaanotif.exe\""
"ATIPTA"="\"C:\\Program Files\\ATI Technologies\\ATI Control Panel\\atiptaxx.exe\""
"DMXLauncher"="\"C:\\Program Files\\Dell\\Media Experience\\DMXLauncher.exe\""
"CTSysVol"="\"C:\\Program Files\\Creative\\SBAudigy2ZS\\Surround Mixer\\CTSysVol.exe\" /r"
"CTDVDDET"="\"C:\\Program Files\\Creative\\SBAudigy2ZS\\DVDAudio\\CTDVDDET.EXE\""
"CTHelper"="CTHELPER.EXE"
"UpdReg"="C:\\WINDOWS\\UpdReg.EXE"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"Norton Ghost 10.0"="\"C:\\Program Files\\Norton Ghost\\Agent\\GhostTray.exe\""
"ISUSPM Startup"="\"C:\\Program Files\\Common Files\\InstallShield\\UpdateService\\isuspm.exe\" -startup"
"ISUSScheduler"="\"C:\\Program Files\\Common Files\\InstallShield\\UpdateService\\issch.exe\" -start"
@=""
"DLA"="C:\\WINDOWS\\System32\\DLA\\DLACTRLW.EXE"
"SigmatelSysTrayApp"="stsystra.exe"
"MSKAGENTEXE"="C:\\PROGRA~1\\McAfee\\SPAMKI~1\\MskAgent.exe"
"MCUpdateExe"="c:\\PROGRA~1\\mcafee.com\\agent\\mcupdate.exe"
"MCAgentExe"="c:\\PROGRA~1\\mcafee.com\\agent\\mcagent.exe"
"VSOCheckTask"="\"C:\\PROGRA~1\\McAfee.com\\VSO\\mcmnhdlr.exe\" /checktask"
"OASClnt"="\"C:\\Program Files\\McAfee.com\\VSO\\oasclnt.exe\""
"MSKDetectorExe"="\"C:\\PROGRA~1\\McAfee\\SPAMKI~1\\MSKDetct.exe\" /startup"
"VirusScan Online"="\"C:\\Program Files\\McAfee.com\\VSO\\mcvsshld.exe\""
"MPFExe"="C:\\PROGRA~1\\McAfee.com\\PERSON~1\\MpfTray.exe"
"MMTray"="\"C:\\Program Files\\Musicmatch\\Musicmatch Jukebox\\mm_tray.exe\""
"RoxioDragToDisc"="\"C:\\Program Files\\Roxio\\Easy Media Creator 7\\Drag to Disc\\DrgToDsc.exe\""
"SM1BG"="C:\\WINDOWS\\SM1BG.EXE"
"MPSExe"="\"c:\\PROGRA~1\\mcafee.com\\mps\\mscifapp.exe\" /embedding"
"SpySweeper"="\"C:\\Program Files\\Webroot\\Spy Sweeper\\SpySweeperUI.exe\" /startintray"
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.5.0_08\\bin\\jusched.exe\""
"!ewido"="\"C:\\Program Files\\ewido anti-spyware 4.0\\ewido.exe\" /minimized"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
"NoChange"="1"
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="\"C:\\Program Files\\Dell Support\\DSAgnt.exe\" /startup"
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"Spyware Doctor"="\"C:\\Program Files\\Spyware Doctor\\swdoctor.exe\" /Q"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoCDBurning"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system]
"dontdisplaylastusername"=dword:00000000
"legalnoticecaption"=""
"legalnoticetext"=""
"shutdownwithoutlogon"=dword:00000001
"undockwithoutlogon"=dword:00000001

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer\Run]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components]
"DeskHtmlVersion"=dword:00000110
"DeskHtmlMinorVersion"=dword:00000005
"Settings"=dword:00000001
"GeneralFlags"=dword:00000001

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"
"Flags"=dword:00000002
"Position"=hex:2c,00,00,00,00,01,00,00,00,00,00,00,00,04,00,00,e2,03,00,00,00,\
00,00,00,01,00,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00
"CurrentState"=hex:04,00,00,40
"OriginalStateInfo"=hex:18,00,00,00,ff,ff,00,00,ff,ff,00,00,ff,ff,ff,ff,ff,ff,\
ff,ff,04,00,00,00
"RestoredStateInfo"=hex:18,00,00,00,6a,02,00,00,23,00,00,00,a4,00,00,00,9a,00,\
00,00,01,00,00,00

[HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Spyware Doctor"="\"C:\\Program Files\\Spyware Doctor\\swdoctor.exe\" /Q"

[HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Spyware Doctor"="\"C:\\Program Files\\Spyware Doctor\\swdoctor.exe\" /Q"

[HKEY_USERS\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\explorer]
"NoDriveTypeAutoRun"=dword:00000091

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\shellexecutehooks]
"{3CF9ECE0-1A9F-11D2-8C73-00C06C2005DE}"=""
"{AEB6717E-7E19-11d0-97EE-00C04FD91972}"=""
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="ewido anti-spyware 4.0"


HKEY_LOCAL_MACHINE\system\currentcontrolset\control\safeboot\minimal\WebrootSpySweeperService

Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\McAfee.com Scan for Viruses - My Computer (D1MKDW91-Jim Hill).job

Completion time: 06-08-29 10:21:00.51
ComboFix.txt
JSH
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Unread postby Bob4 » August 29th, 2006, 2:29 pm

.never mind posted in wrong place.
Last edited by Bob4 on August 30th, 2006, 7:58 pm, edited 2 times in total.
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Unread postby Bob4 » August 29th, 2006, 2:30 pm

Are you able to accsess all your drives OK? C:/ and CD roms and any other drives you may have connected ?
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Unread postby Bob4 » August 29th, 2006, 7:52 pm

I'm don't think your issue is Malware realated.
Last edited by Bob4 on August 30th, 2006, 3:03 pm, edited 2 times in total.
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Unread postby Bob4 » August 30th, 2006, 11:07 am

Still with me ?
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Unread postby JSH » September 1st, 2006, 12:28 am

Yes, still here. I'll be leaving shortly for a trip that will last about a month, and was busy resolving problems that seem to occur at the last moment.

I agree it must be something else; if you missed it, it is really an obscure issue. The checks were interesting; wish I knew more about interpreting them.

Computer went back to it's old tricks, not shutting down properly.

I decided to try Norton Ghost again, and do my surprise it worked. I picked an earlier restore point and it went back (but also erased all the later restore points, unfortunately, as I didn't pick the best one). However, the problems that plagued me seem to be gone.

Bob - many thanks for stepping in and working on my odd-ball problem.
Jim
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Unread postby NonSuch » September 4th, 2006, 4:48 pm

Glad we could be of assistance.

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