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help with my log

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help with my log

Unread postby mschroe919 » May 9th, 2005, 10:52 am

This is the problem ,
When I open Word, I get a message from Norton saying my live updates aren't up to date. So I run it, but it fails mid-try.
Also:
When I open up Norton, it says my emails are not being scanned. BUT when I go to options and look at the settings, it appears they are being scanned. ???

Here is our LOG, Thanks again:


Logfile of HijackThis v1.99.1
Scan saved at 9:44:51 AM, on 5/9/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\COMPAQ\ACLIENT\ACLIENT.exe
C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
C:\WINNT\Cpqdiag\Cpqdfwag.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
C:\WINNT\Explorer.EXE
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINNT\system32\PROMon.exe
C:\PROGRA~1\Compaq\COMPAQ~1\CHKADMIN.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\WINNT\system32\igfxtray.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\WINNT\system32\hkcmd.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\WINNT\system32\ctfmon.exe
C:\WINNT\system32\t?skmgr.exe
C:\Documents and Settings\Hibshman\Application Data\tcpu.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\UltraVNC\winvnc.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O2 - BHO: Band Class - {CC378B83-9577-44D0-B4F8-0DD965E176FC} - C:\Program Files\eSyndicate\esyn.dll (file missing)
O2 - BHO: (no name) - {EDBA5EB2-CC73-EFF6-2131-C9A93BED09E0} - C:\WINNT\system32\htak.dll (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
O4 - HKLM\..\Run: [ChkAdmin] C:\PROGRA~1\Compaq\COMPAQ~1\CHKADMIN.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [yDwA] C:\documents and settings\hibshman\local settings\temp\yDwA.exe
O4 - HKLM\..\Run: [x] C:\documents and settings\hibshman\local settings\temp\x.exe
O4 - HKLM\..\Run: [z] C:\documents and settings\hibshman\local settings\temp\z.exe
O4 - HKLM\..\Run: [eBGDa8VL] C:\documents and settings\hibshman\local settings\temp\eBGDa8VL.exe
O4 - HKLM\..\Run: [KqZ] C:\documents and settings\hibshman\local settings\temp\KqZ.exe
O4 - HKLM\..\Run: [ovsoT59nB] C:\documents and settings\hibshman\local settings\temp\ovsoT59nB.exe
O4 - HKLM\..\Run: [IG] C:\documents and settings\hibshman\local settings\temp\IG.exe
O4 - HKLM\..\Run: [mMRhBECpt] C:\documents and settings\hibshman\local settings\temp\mMRhBECpt.exe
O4 - HKLM\..\Run: [5WGE] C:\winnt\system32\5WGE.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINNT\Cpqdiag\CpqDfwAg.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [Jvenhdc] C:\WINNT\system32\t?skmgr.exe
O4 - HKCU\..\Run: [Hela] C:\Documents and Settings\Hibshman\Application Data\tcpu.exe
O4 - Startup: MailWasher.exe
O4 - Startup: Ultr@VNC SERVER.lnk = C:\Program Files\UltraVNC\winvnc.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
O16 - DPF: {68E53982-CCCE-48C2-89B9-C3C97638F9B4} - http://www.odysseusmarketing.com/actsetup.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EP ... _v1-32.cab
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\COMPAQ\ACLIENT\ACLIENT.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Compaq Local Alerter (CPQALERT) - Compaq Computer Corporation - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe
O23 - Service: Compaq Remote Diagnostics Enabling Agent (CpqDfwWebAgent) - Compaq Computer Corporation - C:\WINNT\Cpqdiag\Cpqdfwag.exe
O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe
O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe
mschroe919
Regular Member
 
Posts: 26
Joined: February 16th, 2005, 10:08 am
Location: michigan
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Re: help with my log

Unread postby Perculator » May 9th, 2005, 12:33 pm

Hello,

I will take a look at your log.
I will reply as soos as possible.
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Perculator
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Posts: 470
Joined: March 30th, 2005, 4:55 pm
Location: netherlands

Unread postby mschroe919 » May 9th, 2005, 12:49 pm

Thank you very much
mschroe919
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Posts: 26
Joined: February 16th, 2005, 10:08 am
Location: michigan

Unread postby Perculator » May 9th, 2005, 7:30 pm

Hello,



Download Ccleaner
And install it to your desktop.
Note do not run this tool yet, we’ll use this tool later on.

As we going to do this fix in safe mode I’d like you to reboot in to safe mode.


    *Restart the computer.
    *as soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.(a black and white screen)
    *Use the arrow keys to select the Safe mode menu item
    *press Enter.



Note: in the following step we will also remove spykiller, it’s known for its false positives

Open HijackThis
Go to ‘config’
Go to ‘misc tools’
Press the button ‘open uninstall manager’
In the list find:
Web Search Toolbar
Press ‘delete this item’.
Repeat that for the following items:
Lycos Sidesearch
eSyndicate
SpyKiller


Close Hijack this and reboot again in safe mode

Now start Hijack This
Choose do a scan only

And put a check at the following items: IF PRESENT.


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)

O2 - BHO: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)

O2 - BHO: Band Class - {CC378B83-9577-44D0-B4F8-0DD965E176FC} - C:\Program Files\eSyndicate\esyn.dll (file missing)

O2 - BHO: (no name) - {EDBA5EB2-CC73-EFF6-2131-C9A93BED09E0} - C:\WINNT\system32\htak.dll (file missing)

O4 - HKLM\..\Run: [yDwA] C:\documents and settings\hibshman\local settings\temp\yDwA.exe

O4 - HKLM\..\Run: [x] C:\documents and settings\hibshman\local settings\temp\x.exe

O4 - HKLM\..\Run: [z] C:\documents and settings\hibshman\local settings\temp\z.exe

O4 - HKLM\..\Run: [eBGDa8VL] C:\documents and settings\hibshman\local settings\temp\eBGDa8VL.exe

O4 - HKLM\..\Run: [KqZ] C:\documents and settings\hibshman\local settings\temp\KqZ.exe

O4 - HKLM\..\Run: [ovsoT59nB] C:\documents and settings\hibshman\local settings\temp\ovsoT59nB.exe

O4 - HKLM\..\Run: [IG] C:\documents and settings\hibshman\local settings\temp\IG.exe

O4 - HKLM\..\Run: [mMRhBECpt] C:\documents and settings\hibshman\local settings\temp\mMRhBECpt.exe

O4 - HKLM\..\Run: [5WGE] C:\winnt\system32\5WGE.exe

O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup

O4 - HKCU\..\Run: [Jvenhdc] C:\WINNT\system32\t?skmgr.exe

O4 - HKCU\..\Run: [Hela] C:\Documents and Settings\Hibshman\Application Data\tcpu.exe

O16 - DPF: {68E53982-CCCE-48C2-89B9-C3C97638F9B4} - http://www.odysseusmarketing.com/actsetup.cab



***
We need to make sure all hidden files are showing so please:
    * Click Start.
    * Open My Computer.
    * Select the Tools menu and click Folder Options.
    * Select the View Tab.
    * Under the Hidden files and folders heading select Show hidden files and folders.
    * Uncheck the Hide protected operating system files (recommended) option.
    * Click Yes to confirm.
    * Click OK.





***
If any of the following files or folders can’t be found, don’t worry this is due to the previous actions in this fix.
Just go on with the next file/folder.

Delet the following files: If Present]

C:\WINNT\system32\htak.dll
C:\winnt\system32\5WGE.exe
C:\Documents and Settings\Hibshman\Application Data\tcpu.exe

Delete the following folders: If Present]

C:\Program Files\Toolbar
C:\Program Files\Lycos
C:\Program Files\eSyndicate
C:\Program Files\SpyKiller


***

Open Notepad, copy and past the text from the box below in a new notepad file
Save it on your desktop
And save it as FindFile.bat
filetype: all files
Code: Select all
dir < C:\WINNT\system32\t?skmgr.exe> /a h > files.txt
notepad files.txt

Close Notepad
Doubleclick FindFile.bat
It will open a notepad file. Place the content of that file here in your answer using ‘add reply’.


***

DoubleclickCcleaner, and click run cleaner.

Now restart in normal mode

Run Hijack This

And place a fresh log on this board together with the content of the file files.txt
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Perculator
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Posts: 470
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Location: netherlands

Unread postby mschroe919 » May 9th, 2005, 9:39 pm

Thanks for your reply and help. The only thing here I forgot to mention is I am dealing with a woman who is smart, but not into PC's. And she is 600 miles from here and I am working with her by phone.She will be able to follow all. The only thing she might be a little worried about is the Ccleaner and making and finding a .BAT file. So we will see when she gets back to me.
Thanks again
mschroe919
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Posts: 26
Joined: February 16th, 2005, 10:08 am
Location: michigan

Unread postby Perculator » May 10th, 2005, 2:26 am

mschroe919 wrote:Thanks for your reply and help. The only thing here I forgot to mention is I am dealing with a woman who is smart, but not into PC's. And she is 600 miles from here and I am working with her by phone.She will be able to follow all. The only thing she might be a little worried about is the Ccleaner and making and finding a .BAT file. So we will see when she gets back to me.
Thanks again

I am very happy to tell you. those are the two most important things, because there is really a lot going on in the temp files.
Also the findfile is very important.....

good luck
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Perculator
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Posts: 470
Joined: March 30th, 2005, 4:55 pm
Location: netherlands

Unread postby mschroe919 » May 10th, 2005, 9:43 am

Thanks again, can you help us understand the Ccleaner?

When we open the program, what do we check and what do we not check?
Or do we run cleaner with nothing checked?

Also what are we doing here:

Open Notepad, copy and past the text from the box below in a new notepad file
Save it on your desktop
And save it as FindFile.bat
filetype: all files
Code:

dir < C:\WINNT\system32\t?skmgr.exe> /a h > files.txt
notepad files.txt

Close Notepad
Doubleclick FindFile.bat
It will open a notepad file. Place the content of that file here in your answer using ‘add reply’.
mschroe919
Regular Member
 
Posts: 26
Joined: February 16th, 2005, 10:08 am
Location: michigan

Unread postby Perculator » May 10th, 2005, 11:02 am

mschroe919 wrote:Thanks again, can you help us understand the Ccleaner?

When we open the program, what do we check and what do we not check?
Or do we run cleaner with nothing checked?

Also what are we doing here:

Open Notepad, copy and past the text from the box below in a new notepad file
Save it on your desktop
And save it as FindFile.bat
filetype: all files
Code:

dir < C:\WINNT\system32\t?skmgr.exe> /a h > files.txt
notepad files.txt

Close Notepad
Doubleclick FindFile.bat
It will open a notepad file. Place the content of that file here in your answer using ‘add reply’.


No problem...........

start ccleaner the way it comes certain things are checked and some not just press the button in the right bottom corner...clean

then it will start working when it's finished you click the button in the right top corner.(close)

that is how ccleaner works ...pretty easy ..i guess


And now about the notepad file

Open Notepad,(you have an new notepadfile in front of you now) copy and past the text from the box (which is the green text) below in this new notepad file

Code: Select all

dir < C:\WINNT\system32\t?skmgr.exe> /a h > files.txt
notepad files.txt


Save the file with this text on your desktop
And save it as FindFile.bat
filetype: all files


Close Notepad.

Now you go to your desktop where this file will be now and you doubleclick it,.........the name of the file you just saved is named findfile.bat
Now doubleclick FindFile.bat


that action will open a notepad file.

and all you have to do is placing the content of that file here in your answer using ‘add reply’.


I hope i made it clear for you.
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Unread postby mschroe919 » May 10th, 2005, 11:35 am

yes you made it clear and she claims nothing happens with the .bat file thing. And I don't think she knows how to get the CC. So I told her to do all the rest and send another file. Maybe you can tell me if enough was done to get her going. She says it is working better. I am afraid if she doesn't get her norton running it will get infected again. She trys to update norton and it says the update files are missing. Does this sound like a problem for norton to answere?
I would like her do do away with norton, but being a company pc can't do it. Please advise
mschroe919
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Posts: 26
Joined: February 16th, 2005, 10:08 am
Location: michigan

Unread postby Perculator » May 10th, 2005, 11:44 am

just let her go on with the fix as good as possible.
i will take a look at the new log again.
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Unread postby mschroe919 » May 10th, 2005, 1:39 pm

THANK YOU SO MUCH
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Unread postby ChrisRLG » May 24th, 2005, 8:17 am

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
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Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
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