Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

i need help please

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Unread postby Linkmaster » July 19th, 2006, 1:59 pm

Download and Install Ewido Anti-Malware© by Ewido Networks

Launch Ewido, there should be an icon on your desktop double-click it.
The program will now go to the main screen
You will need to update Ewido to the latest definition files.
On the main screen select the icon Update then select the Update now link
Next select the Start Update button, the update will start and a progress bar will show the updates being installed.
Close Ewido Anti-Malware

Reboot to Safe mode
Restart your computer and begin tapping the F8 key on your keyboard just before Windows starts to load
If done right a Windows Advanced Options menu will appear.
Select the Safe Mode option and press Enter

Once in Safe Mode,
Run Ewido Anti-Malware
Click on Scanner at top
Click on Settings
Once in the Settings screen click on Recommended actions and then select Quarantine
Under Reports, Select Automatically generate report after every scan
Un-Select Only if threats were found
Select the Scanner icon at the top and then the Scan tab then click on Complete System Scan
Ewido will now begin the scanning process, be patient this may take a little time
Once the scan is complete do the following :
If you have any infections you will prompted, then select Apply all actions
Next select the Reports icon at the top.
Select the Save report as button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Close Ewido Anti-Malware

Reboot to Normal Mode

the first one says access was denied to the host file


Have a look at the contents of your hosts file:

Open Windows' Notepad utility. In Notepad:
* Click on the "File" menu option.
* Click the "Open" option in the File menu.
* In the "Files of Type:" drop-down menu box, choose "All Files"
* In the "Look in:" drop-down menu box, navigate to the C:\Windows\System32\Drivers\etc folder.
* Double-click on the file named "hosts".

A default Windows hosts file contains only the following text:

Code: Select all
# Copyright (c) 1998 Microsoft Corp.  #
  # This is a sample HOSTS file used by Microsoft TCP/IP stack for Windows98
  #
  # This file contains the mappings of IP addresses to host names. Each
  # entry should be kept on an individual line. The IP address should
  # be placed in the first column followed by the corresponding host name.
  # The IP address and the host name should be separated by at least one
  # space.
  #
  # Additionally, comments (such as these) may be inserted on individual
  # lines or following the machine name denoted by a '#' symbol.
  #
  # For example:
  #
  #      102.54.94.97     rhino.acme.com          # source server
  #       38.25.63.10     x.acme.com              # x client host
  
  127.0.0.1       localhost


If your hosts file contains entries beyond the "127.0.0.1 localhost" line, please post any entries below that line along with the Ewido log and a fresh HijackThis log here
User avatar
Linkmaster
MRU Honors Grad Emeritus
 
Posts: 822
Joined: October 7th, 2005, 5:57 am
Location: Arkansas, USA
Advertisement
Register to Remove

Unread postby ericm- » July 19th, 2006, 3:54 pm

thank you very much for all your trouble trying to help me. i ran LiveUpdate for Norton and i think it found it....

http://www.symantec.com/security_respon ... 99&tabid=1

if thats it please let me knwo. thanks.
ericm-
Active Member
 
Posts: 12
Joined: July 19th, 2006, 11:13 am
Location: NY

Unread postby Linkmaster » July 19th, 2006, 4:44 pm

I don't see any signs of that infection in the log.

If you would, follow my instructions in the previous post and if its there maybe we can draw it out !!

Thanks
User avatar
Linkmaster
MRU Honors Grad Emeritus
 
Posts: 822
Joined: October 7th, 2005, 5:57 am
Location: Arkansas, USA

Unread postby ericm- » July 19th, 2006, 5:36 pm

well i would love to but im on a work computer and am not an administrator so i cannot install that program. you dont think its completley out of the system?
ericm-
Active Member
 
Posts: 12
Joined: July 19th, 2006, 11:13 am
Location: NY

Unread postby Linkmaster » July 20th, 2006, 6:53 am

I don't see anything that would say it was there.
You can talk with your administrator and get the admin to run the program.
Otherwise I think it looks ok !! 8)
User avatar
Linkmaster
MRU Honors Grad Emeritus
 
Posts: 822
Joined: October 7th, 2005, 5:57 am
Location: Arkansas, USA

Unread postby ericm- » July 20th, 2006, 8:39 am

i dont want her to think i messed the computer up !! haha, but if she gives me full admin rights for whatever reason ill run all that stuff. thanks again for the help.
ericm-
Active Member
 
Posts: 12
Joined: July 19th, 2006, 11:13 am
Location: NY

Unread postby Linkmaster » July 20th, 2006, 9:16 am

You are welcome ! 8)
User avatar
Linkmaster
MRU Honors Grad Emeritus
 
Posts: 822
Joined: October 7th, 2005, 5:57 am
Location: Arkansas, USA

Unread postby 'KotaGuy » July 30th, 2006, 10:31 pm

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
'KotaGuy
Admin/Teacher Emeritus
 
Posts: 12472
Joined: April 7th, 2005, 7:06 pm
Location: Alberta, Canada
Advertisement
Register to Remove

Previous

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: NonSuch and 32 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware