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kuser.exe?

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kuser.exe?

Unread postby NJoe01 » July 18th, 2006, 11:02 am

Please help me clean up some spyware. Below is my HJT log.

Logfile of HijackThis v1.99.1
Scan saved at 10:53:31 AM, on 7/18/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\CA_LIC\LogWatNT.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\NOTEPAD.EXE
C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe
C:\Downloads\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dl ... ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by LSI Solutions, Inc
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MWProEng] C:\Program Files\MouseWarePro\MWProEng.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe -s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ksuser] C:\WINNT\system32\ksuser.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MTSIns ... KD34XBR960
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200 ... taller.exe
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = lsisolutions.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = lsisolutions.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = lsisolutions.com
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\CA_LIC\lic98rmtd.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\CA_LIC\LogWatNT.exe
NJoe01
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Posts: 3
Joined: July 11th, 2006, 2:23 pm
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Unread postby Navigator » July 18th, 2006, 5:23 pm

Hello NJoe01....welcome to MRU!

I take it you work for lsisolutions? Let me know so that I can verify those O17's as being legit...

I believe that ksuser is a trojan, let's try to remove it:

1. First download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
  1. Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  2. Once the setup is complete you will need run ewido and update the definition files.
  3. On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
  4. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  6. Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
Close ewido anti-spyware, Do Not run a scan just yet, we will shortly.

2. Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only

We will use it later.

3. Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O4 - HKCU\..\Run: [ksuser] C:\WINNT\system32\ksuser.exe
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} - https://components.viewpoint.com/MTSIns ... KD34XBR960

Now close all windows other than HiJackThis, then click Fix Checked.

4. Reboot into safe mode by restarting your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

5. Reveal Hidden Files:
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders section select Show hidden files and folders.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.

6. Please delete these files using Windows Explorer(if present):
  • Click Start>>All Programs>>Accessories>>Windows Explorer
  • Navigate to the listed files, then right-click to select them and click delete:


C:\WINNT\system32\ksuser.exe


7. Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

8. IMPORTANT: Do not open any other windows or programs while ewido is scanning, it may interfere with the scanning proccess:
  • Lauch ewido-anti-spyware by double-clicking the icon on your desktop.
  • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
  • ewido will now begin the scanning process, be patient this may take a little time.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, then select "Apply all actions"
  • Next select the "Reports" icon at the top.
  • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
  • Close ewido and reboot your system back into Normal Mode.

9. Post back with the results of:
  • the ewido report scan
  • a new HJT log
  • let me know if your computer is having any problems!
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KSUSER fixed!

Unread postby NJoe01 » July 24th, 2006, 3:01 pm

Dear Navigator,

Yes I do work for LSI and thanks for verifying that. I hope that this did the job. So far after re-starting and going in and out of IE several times, I have not been re-loaded with scum and pop-ups and -unders. Thank you so much for your efforts!!!

I did everything on your list step by step, with the following exceptions:
- Step 4; I tried but could not restart in "Safe Mode". I had to use "Safe Mode with Networking".
- Step 6; I deleted ksuser.exe but I also deleted ksuser.dll

Should there be any follow up to clean up these quarrantined items or uninstall the programs? Let me know if this is all I need to do! Thanks again, Joe N.

The results of the Ewido scan are as follows:

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:49:35 AM 7/24/2006

+ Scan result:



C:\WINNT\system32\Fastmp3_Setup1.exe -> Downloader.Agent.acr : Cleaned with backup (quarantined).


::Report end
================================

Results of the HJT Log are as follows:

Logfile of HijackThis v1.99.1
Scan saved at 2:34:18 PM, on 7/24/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
C:\CA_LIC\LogWatNT.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Downloads\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dl ... ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dl ... r=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd={SUB_PRD}&clcid={SUB_CLSID}&pver={SUB_PVER}&ar=home
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by LSI Solutions, Inc
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MWProEng] C:\Program Files\MouseWarePro\MWProEng.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe -s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200 ... taller.exe
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/house ... hcImpl.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = lsisolutions.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = lsisolutions.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = lsisolutions.com
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\CA_LIC\lic98rmt.exe
O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\CA_LIC\lic98rmtd.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\CA_LIC\LogWatNT.exe
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Unread postby Navigator » July 24th, 2006, 3:48 pm

Hello NJoe01

Your HJT log appears clean and the Ewido Scan fixed the lone entry it found. You can go ahead and delete quarantined items and remove any programs that I had you download at your option. Personally, I keep ATF cleaner on my system as it's a great little program, a 'one-stop' temp file/cookie cleaner.

While ksuser.exe is malware, I am afraid that ksuser.dll is not. Please see these references:

http://www.dll-files.com/dllindex/dll-f ... tml?ksuser

http://www.processlibrary.com/directory/files/ksuser/

Malware writers often use filenames similiar to legitimate filenames to avoid detection..

You should re-install a copy of this file to your system from your Windows 2000 CD....if you don't have your Windows CD, let me know and I'll see if I can come up with another alternative.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Spybot Search & Destroy- Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
  • IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • ATF Cleaner by Atribune. This program is for XP and Windows 2000 only. ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface. The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  • Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein. This an excellent read too: I'm not pulling your leg


Remember...be careful out there!
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Joined: December 21st, 2005, 8:35 pm
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Unread postby Navigator » July 24th, 2006, 6:46 pm

Hey NJoe01....I have received another suggestion as to how to replace the C:\WINNT\system32\ksuser.dll file you deleted...

Do a search for ksuser.dll on your computer as a copy of that file may be located in another place on your system. If you find the file, then copy it to the C:\WINNT\system32 folder...

I checked my system, and found ksuser.dll in more than one location, so maybe it will be that way on your system too...

Let me know if this helps or if you need assistance!
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Joined: December 21st, 2005, 8:35 pm
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ksuser fixed!

Unread postby NJoe01 » July 26th, 2006, 4:48 pm

Thank you, Navigator,

I've replaced the DLL file and everything else you've instructed me to do has been effective. Thanks again, it's pretty great that there are a bunch of good people out there to help... Joe
NJoe01
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Unread postby Navigator » July 26th, 2006, 4:53 pm

You are very welcome NJoe....good luck to you!
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Unread postby 'KotaGuy » July 30th, 2006, 10:38 pm

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