Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Help removing the Trojan-Spy.html.... virus

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Help removing the Trojan-Spy.html.... virus

Unread postby LCrime » May 3rd, 2005, 11:18 pm

I have run several malware prevention applications, including most of the ones listed in the recommendations prior to running hijackthis. My PC is still infected by the Trojan-Spy.html virus. Please help. Please provide instructions as to what to do next.

Thanks in advance,

Luis Crime
LCrime
Active Member
 
Posts: 1
Joined: May 3rd, 2005, 4:48 pm
Location: West Hartford
Advertisement
Register to Remove

Unread postby dobhar » May 3rd, 2005, 11:43 pm

Hi LCrime...

My name is dobhar and I will be looking over your log after you post it. Give me a few minutes and I will post instructions

If you have any questions post them back in this thread do not start another.

Thanks,
User avatar
dobhar
MRU Honors Grad Emeritus
 
Posts: 961
Joined: March 3rd, 2005, 3:00 am
Location: Winnipeg

Unread postby dobhar » May 4th, 2005, 12:09 am

Hi again LCrime...

Please follow the instructions below to download HijackThis and post back a log for us to take a look.

Step 1.
==========
- Download HijackThis from http://downloads.malwareremoval.com/HijackThis.exe
- Save it on the root of your C: Drive to a folder called C:\HJT or C:\HijackThis
1. Open "My Computer"
2. Double-click "C:" or "Local Disk (C: )"
3. Right-click in an open area in that window
4. Select/left-click on "New" from the drop-down
5. Select/left-click on "Folder"
6. A folder will appear with the cursor blinking and the words "New Folder" will be highlighted
7. Name the folder HJT or HijackThis

Step 2.
==========
- Start HijackThis
- Put a checkmark in the checkbox labeled "Don't show this frame again when I start HijackThis."
- Click on the "None of the above, just start the program" button. You will then be presented with the main HijackThis screen
- Click the "Scan" button to start the process
- When scan complete click the "Save log" button
- Save the "Log" file into the HijackThis directory
- Close HijackThis program without "Fixing" anything
- Navigate to the HijackThis folder and double-click the 'hijackthis.log file
- Notepad should open
- Click on Edit and then Select All. All the text should now be selected
- Click on Edit and then Copy, which will copy all the selected text into your clipboard
- Come back to this thread and paste the contents of the log
User avatar
dobhar
MRU Honors Grad Emeritus
 
Posts: 961
Joined: March 3rd, 2005, 3:00 am
Location: Winnipeg

Unread postby ChrisRLG » May 20th, 2005, 3:11 pm

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

If you wish this topic reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid,
working link to the closed topic is required along with the user name used.
If the user name does not match the one in the thread linked, the email will be deleted.
ChrisRLG
Administrator Emeritus
 
Posts: 17759
Joined: December 16th, 2004, 10:04 am
Location: Southend, Essex, UK
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 24 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware