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Help please - sysprotect popup and others

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Help please - sysprotect popup and others

Unread postby Mayela » June 2nd, 2006, 3:26 pm

I would appreciate your help. My computer (which was normally running extremely fast) has become extremely slow recently and I keep getting sysprotect.com popups along with some other ones even though (I thought) my popup security was extremely tight. Below are my logs.

Thanks in advance.

Regards,
Mayela

SmitFraudFix v2.53
Scan done at 8:06:21.20, Fri 06/02/2006
Run from C:\Documents and Settings\Mayela\Desktop\VIRUS\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix ran in normal mode
»»»»»»»»»»»»»»»»»»»»»»»» C:\

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web

»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Mayela\Application Data

»»»»»»»»»»»»»»»»»»»»»»»» Start Menu

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Mayela\FAVORI~1

»»»»»»»»»»»»»»»»»»»»»»»» Desktop

»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys

»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"

»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!
SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll
»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection

»»»»»»»»»»»»»»»»»»»»»»»» End



Logfile of HijackThis v1.99.1
Scan saved at 8:09:23 AM, on 6/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\DELLSU~1\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\eScription\EditScript\EditScriptClientMain_6_1_0.exe
C:\Program Files\eScription\EditScript\DatabaseRequestServer_6_1_0.exe
C:\Program Files\eScription\EditScript\DatabaseRequestServer_6_1_0.exe
C:\Program Files\eScription\EditScript\DatabaseRequestServer_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\eScription\EditScript\EditScriptFileSaver_6_1_0.exe
C:\Program Files\eScription\EditScript\TimeOutMonitor_6_1_0.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Mayela\Desktop\VIRUS\HijackThis.exe
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HPAiODevice(hp psc 900 series) - 2.lnk = C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - https://support.gateway.com/support/pro ... itStop.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/1868b9465ad ... xIE601.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/viru ... ebscan.cab
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/sta ... launch.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/check/netset/ ... downls.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZI ... b32846.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (AutoFix Launcher Control) - http://pccheckup.dellfix.com/rel/35/ins ... downde.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O16 - DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} (EPRINTERX.ctlUser1) - https://www.escription.com/code/ePrinterX.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{9D8D26E5-3D69-41BF-9ADD-BD5F88606CDB}: NameServer = 68.94.156.1 68.94.157.1
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EditScript Process Monitor (EditScriptProcMon) - Unknown owner - C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm
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reply

Unread postby tim s » June 2nd, 2006, 11:43 pm

Hello Mayela,

Welcome to the MalWare Removal forums! My name is tim. I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happens.

In order to help me help you, please observe the following while we work:
1. If you don't know, stop and ask! Don't continue, we don't want to start all over again!

2. Understand that cleaning your computer can sometimes take multiple passes/posts,
and it's important to follow the steps as listed including re-running scans as listed

3. Please reply to this thread, do not start another.


If you can do those three things, everything should go smoothly.
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am

Thanks

Unread postby Mayela » June 2nd, 2006, 11:50 pm

Thank you so much Tim. I will be sure to follow your instructions completely. :)

I really appreciate this tons!

Regards,
May
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

reply

Unread postby tim s » June 3rd, 2006, 7:26 pm

Hi Mayela,

From looks of your log I see 2 virus programs mcafee and norton Please read quote from wng_z3r0


Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

There are basically two types of these programs:
On-Access and On-Demand

On-Access Scanners
As the name implies, it runs in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners
As the name implies, are scanners that only run when you ask them to.
Such as:
Online Scans and scanners that run on your machine but are not actively scanning your machine.



I would suggest that you uninstall or disable one and you can keep it for a backup scanner. The important thing which ever you keep is updated often.

Both your Java and Adobe Acrobat are outdated and vulnerable versions.

---------------------------------------------------------------------------------
Ok now I need you to run a scan to see more of what is going on with your computer.

Run an online scan at Kaspersky

If you have a and extra tool that blocks popups(I hear beep when mine pops it) you will have to click on it and allow Kaspersky 's popup link.

  • Please go here to run Kaspersky Online Virus Scanner.
  • You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:

    1. Scan using the following Anti-Virus database:
    • Extended

    2. Scan Options:
    • Scan Archives
    • Scan Mail Bases
  • Click OK
  • Now under select a target to scan, select My Computer.
  • This will scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
  • Now click on the Save as Text button, and save it to your Desktop.
  • Copy and paste that information in your next post.

======================================================================================
Please do next:

*NOTE* CCleaner deletes EVERYTHING out of temp/temporary folders. If you have anything in a temp folder, back it up or move it to a permanent folder prior to running CCleaner!

Download CCleaner from here to clean temp files from your computer.

  • Double click on the file to start the installation of the program.
  • Select your language and click OK, then next.
  • Read the license agreement and click I Agree.Watch screen when installing and uncheck block Ccleaner Yahoo Toolbar it is optional
  • Click next to use the default install location. Click Install then finish to complete installation.
  • Double click the CCleaner shortcut on the desktop to start the program.
  • On the "Windows" tab, under "Internet Explorer," uncheck "Cookies" if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit).
  • If you use either the Firefox or Mozilla browsers, the box to uncheck for "Cookies" is on the Applications tab, under Firefox/Mozilla.
  • Click on the "Options" icon at the left side of the window, then click on "Advanced."
    deselect "Only delete files in Windows Temp folders older than 48 hours."
  • Click on the "Cleaner" icon on the left side of the window, then click Run Cleaner to run the program.
  • Caution: It is not recommended that you use the "Issues" feature unless you are very familiar with the registry as it has been known to find legitimate items.
  • After CCleaner has completed its process, click Exit.

-------------------------------------------------------------------------------------
Now ewido anti-malware

Please download ewido anti-malware tool

  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu."
  • Launch ewido, there should be a big "E" icon on your desktop, double-click it.
  • The program will prompt you to update click the "OK" button
  • The program will now go to the main screen

    You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Click on Start

    The update will start and a progress bar will show the updates being installed. After the updates are installed, exit ewido.
    If you are having problems with the updater, you can use this link to manually update ewido.
    Ewido manual updates http://download.ewido.net/ewido-signatures-current.exe


    Once the updates are installed do the following:
  • If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.
  • Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter. Then, run ewido.
  • Close all open windows/programs/folders. Have nothing else open while ewido performs its scan!
  • Click on scanner
  • Click on Settings

    • Under "How to scan" all boxes should be selected
    • Under "Possibly unwanted software" all boxes should be selected
    • Under "What to scan" select scan every file
    • Click OK
  • Click on Complete system scan
  • Let the program scan the machine
  • If ewido finds anything, it will pop up a notification. NOTE: We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, AOL, pcAnywhere and the game "Risk" have been flagged. In particular, watch for alerts that have the word "Heuristic" in them - if you recognize the file name as "friendly," these may actually be false positives) select "none" as the action. DO NOT check "Perform action with all infections." If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.

    Once the scan has completed, there will be a button located on the bottom of the screen named Save report.
  • Click Save report
  • Save the report to your desktop
  • Exit ewido
----------------------------------------------------------------------------------------
Update your Java.

Older versions have vulnerabilities that malware can and are using to infect systems.

Please follow these steps to remove older version Java components.


  • Close any programmes you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer once all Java components are removed.


Download the latest version of Java Runtime Environment, and install it to your computer.
--------------------------------------------------------------------------------
Update your acrobat.


Please follow these steps to remove older version acrobat components.


  • Close any programmes you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Adobe\Acrobat 6.0 in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Adobe\Acrobat 6.0.
  • Reboot your computer once all Java components are removed.


Download the latest version of Adobe Acrobat , and install it to your computer.

----------------------------------------------------------------------------------
this is next:


Start HijackThis as you did to generate a log, but this time click on 'Do a system scan only'.
Place a checkmark in the box to the left of the following entry, by clicking on it:

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/1868b9465ad ... xIE601.cab


After you check these items, close all browsers and windows, except for HijackThis, then click on the Fix Checked button on HijackThis.


-------------------------------------------------------------------------
Next

Open Hijackthis.

Click the "Open the Misc Tools" section Button.

Click the "Open Uninstall Manager" Button.

Click the "Save list..." Button.

Save it to your desktop. Copy and paste
-------------------------------------------------------------------------------


List of what to post back:
new HJT log
Kaspersky results
ewido report
HJT uninstall list that you ran at the end here


Your may need several replies to post the requested logs, otherwise they might get cut off.
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am

2 antivirus

Unread postby Mayela » June 3rd, 2006, 7:34 pm

Hi Tim,

I will print your instructions and work on this in a little bit. I just wanted you know regarding the McAfee, I just downloaded the trial version 2 days ago to see if it could help me get rid of that sysprotect popup. My plan was to uninstall it once the computer is running better and keep on just using my Norton.

Thanks tons though! I really appreciate this. :)

Regards,
May
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

Results

Unread postby Mayela » June 3rd, 2006, 11:11 pm

ok, I hope that I am doing this right...
Logfile of HijackThis v1.99.1
Scan saved at 10:10:01 PM, on 6/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\DELLSU~1\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Mayela\Desktop\VIRUS\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\Mayela\LOCALS~1\Temp\200663184454_mcappins.exe /v=3 /cleanup
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Mayela\LOCALS~1\Temp\200663184437_mcinfo.exe /insfin
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HPAiODevice(hp psc 900 series) - 2.lnk = C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - https://support.gateway.com/support/pro ... itStop.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/sta ... launch.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/check/netset/ ... downls.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZI ... b32846.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (AutoFix Launcher Control) - http://pccheckup.dellfix.com/rel/35/ins ... downde.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O16 - DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} (EPRINTERX.ctlUser1) - https://www.escription.com/code/ePrinterX.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{9D8D26E5-3D69-41BF-9ADD-BD5F88606CDB}: NameServer = 68.94.156.1 68.94.157.1
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EditScript Process Monitor (EditScriptProcMon) - Unknown owner - C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

kas results

Unread postby Mayela » June 3rd, 2006, 11:12 pm

-------------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Saturday, June 03, 2006 8:17:10 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.78.0
Kaspersky Anti-Virus database last update: 4/06/2006
Kaspersky Anti-Virus database records: 198325
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 81256
Number of viruses found: 12
Number of infected objects: 22
Number of suspicious objects: 3
Duration of the scan process: 01:25:04

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\057B4890.htm Suspicious: Exploit.HTML.Mht skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\058C1A7E.cla Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\058F447A.cla Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\064673B1.htm Suspicious: Exploit.HTML.Mht skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\1BA02816.cla Infected: Trojan.Java.Femad skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\3ACF35BC.tmp Infected: Trojan.Java.ClassLoader.Dummy.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\3D6B052C.tmp Infected: Trojan.Java.ClassLoader.c skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\50654D32.tmp Infected: Trojan.Java.ClassLoader.Dummy.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\52B912FE.tmp Infected: Trojan.Java.ClassLoader.c skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\62BD4CAF.cla Infected: Trojan.Java.ClassLoader.Dummy.d skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\65BC7D7A.ocx Infected: not-a-virus:AdWare.Win32.Coupons skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6BDB7CA5.cla Infected: Trojan.Java.Femad skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6BDB7CA5.exe Infected: Virus.Win32.Bube.l skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6BE2509E.exe Infected: Virus.Win32.Bube.l skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6E114D1D.htm Suspicious: Exploit.HTML.Mht skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6E9967FF.tmp Infected: Trojan-Downloader.Win32.IstBar.gen skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\749D46DA.tmp Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\7BDD1126.tmp Infected: Exploit.Java.ByteVerify skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\7BF26BEB.tmp Infected: Trojan-Downloader.Java.OpenConnection.v skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\7FE94872.tmp Infected: Trojan-Downloader.Java.OpenConnection.v skipped
C:\Program Files\XoftSpy\uninstall.exe/stream/data0002 Infected: not-a-virus:RiskTool.Win32.PsKill.n skipped
C:\Program Files\XoftSpy\uninstall.exe/stream Infected: not-a-virus:RiskTool.Win32.PsKill.n skipped
C:\Program Files\XoftSpy\uninstall.exe NSIS: infected - 2 skipped
C:\WINDOWS\system32\geeba.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.bo skipped
C:\WINDOWS\system32\mljgh.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.bo skipped

Scan process completed.
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

ewido reportt

Unread postby Mayela » June 3rd, 2006, 11:17 pm

ewiido rrepport.......

---------------------------------------------------------
ewido anti-malware - Process report
---------------------------------------------------------

+ Created on: 10:15:01 PM, 6/3/2006
+ Report-Checksum: BFAAB6E8

0: System Process
4: System Process
128: C:\Program Files\Norton AntiVirus\navapsvc.exe
200: C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
252: C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
308: C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
336: C:\WINDOWS\System32\nvsvc32.exe
400: C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
472: C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
532: C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
540: \SystemRoot\System32\smss.exe
584: C:\WINDOWS\System32\svchost.exe
596: \??\C:\WINDOWS\system32\csrss.exe
620: \??\C:\WINDOWS\system32\winlogon.exe
664: C:\WINDOWS\system32\services.exe
676: C:\WINDOWS\system32\lsass.exe
720: C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
788: C:\WINDOWS\system32\fxssvc.exe
836: C:\WINDOWS\system32\svchost.exe
844: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
868: C:\WINDOWS\system32\wdfmgr.exe
880: C:\WINDOWS\system32\RUNDLL32.EXE
884: C:\WINDOWS\system32\svchost.exe
952: C:\WINDOWS\System32\svchost.exe
996: C:\WINDOWS\System32\svchost.exe
1072: C:\WINDOWS\System32\svchost.exe
1200: C:\WINDOWS\system32\NOTEPAD.EXE
1304: C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
1324: C:\Program Files\Common Files\Real\Update_OB\realsched.exe
1340: C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
1420: C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
1436: C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
1512: C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
1552: C:\WINDOWS\system32\LEXBCES.EXE
1584: C:\WINDOWS\system32\spoolsv.exe
1636: C:\Program Files\Messenger\msmsgs.exe
1656: C:\Program Files\QuickTime\qttask.exe
1660: C:\WINDOWS\Explorer.EXE
1688: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
1692: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
1768: C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
1844: C:\PROGRA~1\DELLSU~1\DSAgnt.exe
1944: C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
1984: C:\Program Files\ewido anti-malware\ewidoctrl.exe
2284: C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
2292: C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
2392: C:\Program Files\Logitech\SetPoint\KEM.exe
2496: C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
2584: C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
2640: C:\Program Files\Internet Explorer\iexplore.exe
2852: C:\Program Files\Outlook Express\msimn.exe
2932: C:\Program Files\ewido anti-malware\SecuritySuite.exe
2964: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
3088: C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
3304: C:\WINDOWS\system32\NOTEPAD.EXE
3440: C:\Program Files\Internet Explorer\iexplore.exe
3524: C:\WINDOWS\System32\alg.exe
4036: C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
4040: C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
4060: C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
---------------------------------------------------------
ewido anti-malware - Process report
---------------------------------------------------------

+ Created on: 10:15:01 PM, 6/3/2006
+ Report-Checksum: BFAAB6E8

0: System Process
4: System Process
128: C:\Program Files\Norton AntiVirus\navapsvc.exe
200: C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
252: C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
308: C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
336: C:\WINDOWS\System32\nvsvc32.exe
400: C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
472: C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
532: C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
540: \SystemRoot\System32\smss.exe
584: C:\WINDOWS\System32\svchost.exe
596: \??\C:\WINDOWS\system32\csrss.exe
620: \??\C:\WINDOWS\system32\winlogon.exe
664: C:\WINDOWS\system32\services.exe
676: C:\WINDOWS\system32\lsass.exe
720: C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
788: C:\WINDOWS\system32\fxssvc.exe
836: C:\WINDOWS\system32\svchost.exe
844: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
868: C:\WINDOWS\system32\wdfmgr.exe
880: C:\WINDOWS\system32\RUNDLL32.EXE
884: C:\WINDOWS\system32\svchost.exe
952: C:\WINDOWS\System32\svchost.exe
996: C:\WINDOWS\System32\svchost.exe
1072: C:\WINDOWS\System32\svchost.exe
1200: C:\WINDOWS\system32\NOTEPAD.EXE
1304: C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
1324: C:\Program Files\Common Files\Real\Update_OB\realsched.exe
1340: C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
1420: C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
1436: C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
1512: C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
1552: C:\WINDOWS\system32\LEXBCES.EXE
1584: C:\WINDOWS\system32\spoolsv.exe
1636: C:\Program Files\Messenger\msmsgs.exe
1656: C:\Program Files\QuickTime\qttask.exe
1660: C:\WINDOWS\Explorer.EXE
1688: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
1692: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
1768: C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
1844: C:\PROGRA~1\DELLSU~1\DSAgnt.exe
1944: C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
1984: C:\Program Files\ewido anti-malware\ewidoctrl.exe
2284: C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
2292: C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
2392: C:\Program Files\Logitech\SetPoint\KEM.exe
2496: C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
2584: C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
2640: C:\Program Files\Internet Explorer\iexplore.exe
2852: C:\Program Files\Outlook Express\msimn.exe
2932: C:\Program Files\ewido anti-malware\SecuritySuite.exe
2964: C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
3088: C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
3304: C:\WINDOWS\system32\NOTEPAD.EXE
3440: C:\Program Files\Internet Explorer\iexplore.exe
3524: C:\WINDOWS\System32\alg.exe
4036: C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
4040: C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
4060: C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

reply

Unread postby tim s » June 4th, 2006, 12:52 am

Hi Mayela,

The Ewido report you posted is a process report I need you to scan the system and remove malware. Make sure to click the scanner button not the analysis button. Please follow all the instructions that were given to you in my last post. You missed the following:
    ewido scan
    HJT Uninstall list
    update Java
    update Adobe


While we appreciate that you very likely posted at multiple forums in order to ensure a response, that only serves to tie up the time of multiple helpers who could be using that time to help someone else who also has problems. Although there are many forums that handle HijackThis logs, there are not so many helpers; most of us help out at several forums.

In addition, the results may not work out so well when you're following different instructions from different helpers. They may suggest different approaches for the same problem, all of which may be good; however, system conflicts may arise if different fixes for the same problem are applied simultaneously.

You may choose to continue on here or at Dell, but not at both, as that would be counterproductive. If you decide to continue on here, then you will need to post in your topic at Dell to let them know you are receiving help elsewhere. Please let us know what you decide to do.
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am

Update

Unread postby Mayela » June 4th, 2006, 10:05 am

Hi Tim,

Thanks again for your help. I went ahead and posted a message at Dell that I am getting help somewhere else. I had originally posted with them and then found you guys. I will definitely stay with you.

Regarding the issues that you are asking me about -

Updating Java - I did not find anything in my Add/Remove Programs with Java Runtime Environment (JRE) in the name; hence I did not remove anything.

Updating Acrobat - I have Acrobat professional and need to keep it to create pdf files; hence, I did not remove it.

ewido - I did do the scan as instructed and it did remove I think 2 items. Maybe I didn't provide you with the correct report? Should I scan again or could I possibly obtain the report in another way?

HJT unistall list - I ran it, but it will not let me save. Everytime I click on Save list, the program closes and it is not saved anywhere that I can find.

Thanks again for all your help.

Regards,
May
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

Unread postby Mayela » June 4th, 2006, 11:32 am

Hi Tim,

Regarding ewido, I was able to get to the Quarantine screen and it shows the following -

Origin: c:\WINDOWS\system32\gtdownls_95.ocx
Date: 6/3/2006
Risk: Medium
Infected with: Adware.Gdown

Origin: c:\Program Files\MGI\MGI PhotoSuite II\System\Randomize.dll
Date: 6/3/2006
Risk: High
Infected with: Backdoor.Ralpha

Hope this helps!

Thanks.
May
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

reply

Unread postby tim s » June 4th, 2006, 5:19 pm

hi Mayela,

I need to get you to try again on the HJT uninstall list.
Make sure all explorer windows are closed and Browsers, too.


Open Hijackthis.

Click the "Open the Misc Tools" section Button.

Click the "Open Uninstall Manager" Button.(note: this button is below "Open ADS Spy..."

Click the "Save list..." Button.(note: The button between "Refresh list" and "Back"buttons.)
(The "Save add/remove Software list to disk" box should appear?)

On the list to left Click"Desktop"

Click Save and close HJT.

------------------------
Next

Please download VundoFix.exe to your desktop.

  • Double-click VundoFix.exe to run it.
  • Put a check next to Run VundoFix as a task.
  • You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
  • When VundoFix re-opens, click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will shutdown your computer, click OK.
  • Turn your computer back on.
  • Please post the contents of C:\vundofix.txt
    • To find vundofix.txt
    • click start
    • click My Computer
    • click local disk c:
    • vundofix.txt It looks like a notepad
  • Look on your desktop for Uninstall_list
  • Open Uninstall_list
  • Right click select all
  • right click then copy
  • Come back to this thread
    Paste in your next reply.


Please post these:
Uninstall_list
vundofix.txt
HiJackThis log
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am

Reply

Unread postby Mayela » June 4th, 2006, 6:26 pm

Hi again Tim,

I have no earthly idea why I cannot save the HJT uninstall file. Every single time that I click on the Save list button, the program closes and the box that you mentioned does not appear. I even unistalled HJT, reinstalled it and tried it again. I did take screen shots of it and put it in a Word document, but I do not know if I can attach that to this post. It ended up being about 9 screen shots to cover the whole list, I was able to fit it in 2 pages and the file size is 242 KB. Can I post it or get it to you in some way? Anyway the other 2 logs are below.

Thank you again. :)

VundoFix V4.2.76

Running as SYSTEM
from c:\windows\system32\VundoFix.exe

Checking Java version...

Java version is 1.5.0.4

Java version is 1.5.0.7

Scan started at 5:09:05 PM 6/4/2006

Listing files found while scanning....


C:\WINDOWS\system32\hgjlm.bak1
C:\WINDOWS\system32\hgjlm.bak2
C:\WINDOWS\system32\hgjlm.tmp
C:\WINDOWS\system32\hgjlm.ini
C:\WINDOWS\system32\hgjlm.ini2
C:\WINDOWS\system32\mljgh.dll
C:\WINDOWS\system32\hgjlm.ini2
C:\WINDOWS\system32\hgjlm.bak2
C:\WINDOWS\system32\hgjlm.tmp
C:\WINDOWS\system32\hgjlm.ini
C:\WINDOWS\system32\hgjlm.ini2
C:\WINDOWS\system32\mljgh.dll
Attempting to delete C:\WINDOWS\system32\hgjlm.bak1
C:\WINDOWS\system32\hgjlm.bak1 Has been deleted!

Attempting to delete C:\WINDOWS\system32\hgjlm.bak2
C:\WINDOWS\system32\hgjlm.bak2 Has been deleted!

Attempting to delete C:\WINDOWS\system32\hgjlm.tmp
C:\WINDOWS\system32\hgjlm.tmp Has been deleted!

Attempting to delete C:\WINDOWS\system32\hgjlm.ini
C:\WINDOWS\system32\hgjlm.ini Has been deleted!

Attempting to delete C:\WINDOWS\system32\hgjlm.ini2
C:\WINDOWS\system32\hgjlm.ini2 Has been deleted!

Attempting to delete C:\WINDOWS\system32\mljgh.dll
C:\WINDOWS\system32\mljgh.dll Has been deleted!

Performing Repairs to the registry.
Done!

========================================================================


Logfile of HijackThis v1.99.1
Scan saved at 5:14:48 PM, on 6/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\DELLSU~1\DSAgnt.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\WINDOWS\system32\hpoipm07.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Documents and Settings\Mayela\Desktop\VIRUS\hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {599D7524-06B3-46AD-9550-EE7A57650AE9} - C:\WINDOWS\system32\mljgh.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Cleanup] C:\DOCUME~1\Mayela\LOCALS~1\Temp\200663184454_mcappins.exe /v=3 /cleanup
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\Mayela\LOCALS~1\Temp\200663184437_mcinfo.exe /insfin
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HPAiODevice(hp psc 900 series) - 2.lnk = C:\Program Files\Hewlett-Packard\AiO\hp psc 900 series\Bin\hpobrt07.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - https://support.gateway.com/support/pro ... itStop.CAB
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/sta ... launch.cab
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/check/netset/ ... downls.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/S ... anager.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZI ... b32846.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (AutoFix Launcher Control) - http://pccheckup.dellfix.com/rel/35/ins ... downde.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O16 - DPF: {F812AAD2-8EE4-46C3-8E0F-8A27A7DBFC5F} (EPRINTERX.ctlUser1) - https://www.escription.com/code/ePrinterX.CAB
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EditScript Process Monitor (EditScriptProcMon) - Unknown owner - C:\PROGRA~1\ESCRIP~1\EDITSC~1\EditScriptProcMon.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe[/quote]
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

Just FYI

Unread postby Mayela » June 4th, 2006, 11:07 pm

Hi Tim,

Just FYI, I just wanted to let you know that so far, since the last instructions, the unwanted popups have not come up yet. Thank goodness!!! I hope whatever you told me to do worked. I appreciate this tons!

Thanks again and please let me know if I need to do something else.

Regards,
May
Mayela
Regular Member
 
Posts: 15
Joined: June 2nd, 2006, 3:19 pm

reply

Unread postby tim s » June 4th, 2006, 11:25 pm

Hi Mayela,
There is some more we need to do. I am in training here a MRU and my post are being check by one of our experts here for best way remove infection. Thanks for your patience. I have to work in the morning so it maybe tomorrow afternoon.
Tim
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am
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